Use case

 

In some situations, you have to put a balloon on a field which is partially hidden by another field.

If you put a guidance balloon on that partially hidden field, the user experience is not what you want it to be.

WalkMe doesn't provide a built-in solution for horizontal scrolling issues.

But there is a workaround to make users aware that they have to scroll before going to the next step.



Solution

 

The workaround is to show a guidance balloon on the scroll bar.


  • Create a tiny, invisible launcher on the section directly above the scroll bar.


  • Copy the ID of that launcher for further use.

  • In your guidance flow, add a guidance balloon (with a NEXT trigger) which points to the Tiny Launcher as a step immediately before the balloon on the hidden field.


  • The result will be a balloon on the scroll bar telling your users to scroll right and press Next.



Do you still have questions? Click here to create a DGTL Support ticket.

Our Support Team will be happy to help.